Reference

Terms and Conditions That Govern Your Account

These terms form the binding agreement between you and lotusfair when you open an account and use our platform in supported regions of India.

Account EligibilityJurisdiction-Dependent AccessUPI & Paytm Deposits CoveredWithdrawal Rights OutlinedDispute Process Defined

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What These Terms Cover on lotusfair

lotusfair Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms apply to every action you take on the platform — from the moment you register an account to each deposit you make via UPI, Paytm, or PhonePe, and through to any withdrawal you request. Access to our platform depends entirely on the laws applicable

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in your location; where local law does not permit participation, these terms do not extend a right of access. We reserve the right to update these terms at any time, and continued use of your account after an update is published constitutes your acceptance of the
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revised version. The version date shown at the foot of this page is always the current one. If any clause is found unenforceable in your jurisdiction, all remaining clauses stay intact. These terms are written in English for an Indian audience and that version governs in
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all cases.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT AND COMPLIANCE

Reach Us About These Terms

If any part of these terms raises a question or if you believe a clause has been applied incorrectly to your account, our support team is…

HOW WE HANDLE YOUR DATA

Account Security and Data Practices Under These Terms

These terms set out specific obligations we take on regarding how your account data is stored, who can access it, and for how long we retain it.

Data Retention Period

We keep your account and transaction records for the minimum period required by applicable law in the jurisdictions where we operate. After that period, records are deleted unless an active dispute or legal obligation requires us to hold them longer.

Cookie Use

We use session and preference cookies to keep you logged in and remember your lobby layout. Analytics cookies are separate and can be declined via the cookie settings panel without affecting your ability to deposit or withdraw.

Account Security Obligations

Under these terms, you are responsible for keeping your login credentials confidential. We will never ask for your full password by email or chat. If you suspect unauthorised access, contact us immediately and we will suspend the account pending verification.

Data Access Requests

You may request a copy of all personal data we hold on your account at any time by emailing our support address. We aim to fulfil data access requests within 30 days, in line with applicable data-protection rules where local law permits.

Account Suspension Terms

We may suspend an account if we detect activity that breaches these terms — including multiple accounts, fraudulent payment attempts, or abuse of any promotional mechanic. We will notify you by email within 48 hours of a suspension and outline the appeal path.

Correction and Deletion Rights

If data held on your account is inaccurate, you can request a correction through email support. Deletion requests are assessed against our legal retention obligations; where no retention obligation applies, we delete the data within 30 days of your request.

Common Questions About These Terms

The answers below address the clauses account holders ask about most. If your question is not covered here, our support team can point you to the exact section of these terms that applies.

Access depends on the law in your specific location within India. Where local law permits participation, you may open an account. It is your responsibility to confirm that using the platform is lawful in your area before registering.

The version date at the foot of this page changes whenever we publish an update. We also send an email notification to your registered address. Continuing to use your account after the updated version goes live means you accept the revised terms.

Any confirmed deposit credited to your account balance before a suspension remains in your account. We will explain the suspension reason by email and tell you what steps are needed to access or withdraw your funds during the review period.

Send a data access request to our support email address with your registered account details. We will verify your identity, compile the data we hold, and deliver it to you within 30 days, subject to applicable data-protection law.

Withdrawal terms apply equally across all supported payment methods including PhonePe, Paytm, and UPI. Withdrawals go back to the same method used for the original deposit where technically possible, and we verify account ownership before each payout is processed.

Start by contacting us via live chat or email with your account ID and a description of the disputed action. We log all disputes and respond with a case reference within 24 hours. If the matter is unresolved, escalation steps are set out in the Disputes clause of these terms.

Yes. Submit a deletion request by email and we will assess it against our legal retention obligations. Where no retention rule requires us to keep your data, we complete the deletion within 30 days and confirm it in writing to your registered email address.

Terms and Conditions That Govern Your Account

Reach Us About These Terms

Account Security and Data Practices Under These Terms

Data Retention Period

Cookie Use

Account Security Obligations

Data Access Requests

Account Suspension Terms

Correction and Deletion Rights

Common Questions About These Terms

01 Can I open an account if I am in India?

02 How do I know when these terms have been updated?

03 What happens to my UPI or Paytm deposit if my account is suspended?

04 How do I request the personal data lotusfair holds on me?

05 Are there any terms specific to withdrawals via PhonePe?

06 What is the process if I disagree with how a term has been applied?

07 Can I ask for my account and all related data to be deleted?

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