Reference

How lotusfair Handles Your Personal Data

This Privacy Policy sets out exactly what personal data lotusfair collects when you open an account, how we store it securely, who we share it with and what…

Data collected at account openingUPI & Paytm transaction recordsYour right to request deletionCookie and session dataContact us any time

See what's inside Read FAQ

What Data We Collect and Why

lotusfair Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account on lotusfair, we collect your name, email address, mobile number and date of birth for account verification. When you add funds using UPI, Paytm or PhonePe, we record transaction references so we can match deposits and withdrawals to your account —

1
we do not store your full bank credentials or UPI PIN at any point. We also collect device identifiers, browser type and session logs to keep your account secure and detect unusual activity. All data is held on encrypted servers and is accessible only to staff
2
who need it to operate and maintain the platform. Use of lotusfair is subject to local law, and data processing for accounts in India follows the applicable legal framework for this jurisdiction.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR TEAM

Contact Us About Your Privacy Rights

If you want to access, correct or remove data we hold about your account, our privacy team is available through multiple channels.

HOW WE PROTECT YOU

Our Data Handling and Account Security Practices

lotusfair applies several layers of protection to every account — from the moment you register to each time you log in or request a withdrawal.

Encryption at Rest and in Transit

All personal data stored on our servers is encrypted using AES-256. Data moving between your device and lotusfair.co travels over TLS 1.3, so your details are protected whether you are on Wi-Fi or mobile data.

Cookie and Session Management

We use session cookies to keep you logged in safely and analytics cookies to understand how pages are used. You can manage cookie preferences from the settings panel; declining analytics cookies does not affect your account access.

Payment Data Handling

UPI, Paytm and PhonePe transactions are processed via PCI-DSS compliant payment gateways. lotusfair stores only the transaction reference and amount — never your UPI PIN, card CVV or net banking credentials.

Data Retention Policy

Account data is held for as long as your account remains active and for a legally required period after closure. Once the retention period lapses, personal data is deleted or anonymised from our systems.

Third-Party Data Sharing

We share your data only with payment processors, identity verification partners and regulators where required by applicable law. We do not sell or trade your personal data to advertisers or unrelated third parties.

Your Right to Access and Correct

You can request a copy of all data we hold on your account at any time. If any detail is inaccurate — name spelling, email or mobile number — contact us and we will correct it within 72 hours of verification.

Privacy Policy Questions Answered

Below are the questions we receive most often about how lotusfair handles your personal data, cookie use and your rights as an account holder. If your question is not here, reach us via live chat or email.

We collect your name, email address, mobile number and date of birth at registration. When you transact using UPI, Paytm or PhonePe, we record transaction references to reconcile your account balance accurately.

No. Payment authentication happens on your bank or wallet app directly. lotusfair receives only the transaction reference and amount from the payment gateway — your UPI PIN or wallet password never passes through our servers.

We retain your data for the legally required period after account closure, as mandated by applicable Indian regulations. After that period ends, your personal data is permanently deleted or fully anonymised.

Yes. Send a data access request to our privacy email with your registered mobile number. We will compile and send you a full copy of your account data within 72 hours of verifying your identity.

Contact us via email or live chat, select the Privacy topic and state that you want your data deleted. We will process the request within the legally permitted timeframe and confirm deletion once complete.

We use essential session cookies for account security and optional analytics cookies to improve our pages. You can decline analytics cookies in the settings panel without affecting your ability to log in or transact.

Only where necessary — with payment processors handling UPI, Paytm or PhonePe transactions, identity verification partners, and regulators when required by law. We do not sell your data to advertisers or unrelated third parties.

How lotusfair Handles Your Personal Data

Contact Us About Your Privacy Rights

Our Data Handling and Account Security Practices

Encryption at Rest and in Transit

Cookie and Session Management

Payment Data Handling

Data Retention Policy

Third-Party Data Sharing

Your Right to Access and Correct

Privacy Policy Questions Answered

01 What personal data does lotusfair collect when I open an account?

02 Does lotusfair store my UPI PIN or Paytm wallet password?

03 How long does lotusfair keep my account data after I close my account?

04 Can I request a copy of all the data lotusfair holds about me?

05 How do I ask lotusfair to delete my personal data?

06 What cookies does lotusfair use and can I turn them off?

07 Does lotusfair share my data with third parties?

Related Pages